Develop massive loyalty from key contacts, clients and centres of influence
Presenter: Ambrose Blowfield
Course Overview
If you want to take your client management to beyond simply having a call cycle then this module is for you. Key Account Management is about generating massive customer loyalty, client referrals and defending your key client base against competitors. If you don’t have a set process to follow to best manage your key clients, then a large proportion of your sales turnover is likely to be at risk. These skills are very easy to learn and master.
Course Objectives
Build true long-term customer loyalty
Take client management to the next level, to maximize client referrals
Learn and understand the key steps involved
Become a ‘partner’ in your client’s eyes without overstepping the mark
Create a personalised plan around each of your key clients and contacts
Build stronger relationships with good referrers and ‘centres of influence’
Build better relationships with your key suppliers to ensure their loyalty and support
The Marketing Company will run these webinars via their webinar service AdobeConnect. This is a professional service that is streamlined and veryeasy to use.
Registration Fee: NZIS Members $100.00 +gst; Non-members $130.00 +gst.
These webinars will not be recorded or loaded to the NZIS webinar library as they are offered third party via another organisation.