Webinar - Customer Service Excellence
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Webinar
Make your business stand out for all the right reasons
Presenter: Mike Clark
Course Overview
Poor customer service will have a massive impact on how people perceive your team, your brand and your business. People are more interconnected, and more opinionated, these days than ever before. Come and learn how to really excel in the Customer Service arena: regardless of your role or job title, this course will help you contribute more to making your business shine!
Course Objectives
The importance of Expert Customer Service and how it fits to all parts of the business
Customer Service Essentials including dealing with customers face-to-face, by phone, and by email
Understanding the massive impact of Internal Customer Service on your External clients and customers – and how you can contribute positively to the business
How to create Continuous Improvement within your customer service
Net Promoter Score
Handling customer complaints
Using Moments of Truth to enhance your customer service
Creating the WOW factor through your customer service
The Marketing Company will run these webinars via their webinar service AdobeConnect. This is a professional service that is streamlined and veryeasy to use.
Registration Fee: NZIS Members $100.00 +gst; Non-members $130.00 +gst.
These webinars will not be recorded or loaded to the NZIS webinar library as they are offered third party via another organisation.